According the survey by Consumer Reports, iPhone exclusive carrier AT&T is ranked worst in eight categories out of nine categories. The top four carriers such as AT&T, Verizon, T-Mobile, Sprint and also bigger regional carrier US Cellular are took into account in the survey. Among the top four carriers Verizon came in at number one position. Verizon only fell at 2nd next position to US Cellular. Smartphones satisfaction is also ranked in this survey. As far as AT&T smartphones concern, the iPhone 4 tied the Samsung Captivate. This Captivate left a lot to be desired as far as ease of use and User Interface concern.
According to AT&T:
We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.
AT&T claim that they have big coverage. But why customers are still not satisfied with AT&T ? Share your views regarding this matter in the comment section below and stay tuned with us for more updates.
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